Quality and Organizational Excellence Training Course

Quality and Organizational Excellence Training Course

INTRODUCTION

Leadership is fundamental in driving quality in an organization. A good leader’s actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization’s strategic plan and vision. These core elements include: organizational structure and culture, roles and responsibilities of managers and leaders, change management, motivation and negotiation, and conflict and empowerment. This course explores the concepts of organizational design and leadership challenges.

A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.

OBJECTIVE

This learning path is aimed at those professionals working in a quality role who wish to pursue the ASQ’s Certified Manager of Quality/Organizational Excellence. This course explores the concepts of organizational design and leadership challenges.

CONTENT

  • Leadership
  • Team Dynamics
  • Developing and Deploying Strategic Plans
  • Managerial Skills and Abilities
  • Communication Skills and Project Management
  • Quality Systems, Models, and Theories
  • Problem-Solving and Process Management Tools
  • Measurement: Assessment and Metrics
  • Customer-Focused Management
  • Supply Chain Management
  • Training and Development

EXAM

Candidates opting for Vskills certification, will undergo the assessment exam at Vskills centers, across India. The details for same are as.

  • The Certification Exam is for one hour (1 hour) duration.
  • The exam has 50 multiple choice questions (1 marks each), with no negative marking.
  • The passing percentage is 50% i.e., 25 marks need to be scored in order to clear the exam.
  • One exam attempt is provided per registration with no limit on re-appearance.
  • Certification Exam is computer based exam, held every month at Vskills exam centers.
  • Exam result is shown after submitting the exam.

CERTIFICATION

Successful candidates receive the hard copy certificate usually in 7-10 working days and the link to soft copy can be accessed with in 2-3 working days, post exam date.

Fee

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